Dealing with Angry People
By Thomas Davis, DNAP, MAE, CRNA A surgical technician came into the locker room at our outpatient center with out-of-control anger shouting, “They have idiots running this place and I’m […]
By Thomas Davis, DNAP, MAE, CRNA A surgical technician came into the locker room at our outpatient center with out-of-control anger shouting, “They have idiots running this place and I’m […]
By Thomas Davis, DNAP, MAE, CRNA follow@procrnatom on Twitter A review of the literature from the business community reveals that having and using emotional intelligence is one of the most […]
By Thomas Davis, CRNA, MAE, Lt. Col. (ret) Follow @procrnatom on Twitter Emotional intelligence is the ability of a person to be aware of and control his/her own emotions, […]